Voice Mail Archives

Past editions of Voice Mail, Beth Dunn's newsletter on writing and voice.

hiatus

I took a week off from writing, for several very good reasons, and now I'm back.

tava and pepsi miss the point

To build trust between a consumer and a brand, people need to feel they’re sharing it with other people instead of a corporation pushing it down on them... The goal is...

words words words

Words matter. Words can engage, encourage conversation, and foster understanding, but words can also shut others out.

one simple thing done well

...what makes a successful online community? A single, easy-to-use feature. Click here to participate. Do only this one thing. After you get your participants...