now-2

 

What I’m doing now:

I'm Head of Product Experience at Agent.ai, where I lead product strategy, user experience, and product design for an AI agent platform built for small-to-medium businesses.

This past year has been one of the most intensive of my career — I've been leading a major product pivot, building frameworks for how AI agents should be designed, discovered, and adopted by people who need them to work, not just exist. That's meant owning everything from product strategy and onboarding redesign to the methodology we use to evaluate whether our agents are actually creating lift for the people using them.

I lead a small team of product and content designers. I spend most of my time building the product — I'm a hands-on strategist, designer, and prototyper. The rest of my time is spent creating the conditions — the relationships, craft standards, and team trust — that let great design happen — even when everything is moving at the speed of AI.

line

What I'm working on:

Right now, I'm focused on:

  • Wrapping up a product pivot, with refreshed core features, focused homepage, and a user-validated onboarding path

  • Developing a new methodology and AI assessment tool with a sharp and focused cross-functional team 

  • Finalizing a talk for the innovation arena stage at UNBOUND 2026, about to build a repeatable AI motion that creates real business results

  • Exploring what's next. I love talking to folks who lead product teams and doing hard things with care, craft, and drive.

line

What I’m thinking about:

The questions that keep showing up in my work, my writing, and the talks I give:

  • How do you design AI products for people who need outcomes, not features?
  • What does "activation" really mean for an agentic product, and how do you measure it most reliably?
  • How can small teams build robust research practices that have real heft and depth?
  • What's the role of craft and creativity when AI can (apparently) do anything?
line

What I've been saying:

I gave a talk at INBOUND 2025 called "The Creative's Guide to AI: Thriving in the Age of Agents," where I shared the Sweet Spot approach to using AI — a framework for thinking about where human creativity and AI capability can constructively intersect.

At UNBOUND 2026, I'll be talking about LIFT, the methodology I mentioned above. It's based on real user data that reveals a clear pattern for how SMBs can shift from using AI to create outputs to real business outcomes. 

I write and speak about making AI products more human-centered, about the role of craft and creativity in an age of rapid AI acceleration, and about how product teams can build trust with their users with radically empathetic design.

line

Where I've been:

I spent formative years — almost 14 years — at HubSpot during the early Inbound Marketing era, when we were still figuring out how to make powerful business software accessible to small companies who'd never had tools like that before. That experience reinforced how I've always felt about tech: that the best products don't just work for power users and big companies, they work for everyone. Regular people who want to make a difference. That still drives me today.

I'm an alumna of Mount Holyoke College, where I learned to ask better questions and think in systems that will build a better world. I earned my MBA at Simmons University, where I focused on values-led leadership and mentoring in tech. I do strategic consulting work with startups and nonprofits, where the technology needs to serve people who have more interesting things to think about than learning new software. I love working with curious people who believe kindness is a competitive advantage, and doing the right thing is its own reward. If you love the Muppets deeply, it's a good sign we'll get along.

line

What I’m open to:

I'm interested in conversations with people building thoughtful AI products:

  • Leadership roles at AI-native companies — director-level and above, with a focus on product experience, design, or strategy
  • Speaking engagements at conferences and private company events
  • Advisory work with founders and product leaders working on AI-native products
  • Collaborations at the intersection of product strategy, AI, and human-centered design

    Not sure if it's a fit? Reach out anyway. I'm happy to explore.
line

Let's stay in touch →