What I’m doing now:

I'm Head of Product Experience at Agent.ai, where I lead product strategy, user experience, and product design.

My focus these days is on building AI agents that feel useful and trustworthy to AI-curious people at small-to-medium businesses — people who need these tools to work for them, not the other way around. I'm also exploring what it means to build a platform of agents that work together as a team, and are fully responsive to and reflective of the preferences and styles of the people who use them.

I work at the intersection of product strategy, systems thinking, and language. Most days, that means helping teams turn powerful AI capabilities into products people actually understand and want to use in their daily lives.

What I'm working on:

Right now, I'm focused on:

• Building product strategy that turns AI power into lovable tools regular people understand, trust, and use
• Understanding user behavior patterns — not just what people say they want, but what actually drives them to stick around, build habits, and tell their friends
• Developing frameworks that help product teams evaluate whether their agents are genuinely useful (not just technically sharp)
• Creating systems where AI agents get smarter through shared context, making them more valuable over time

What I’m thinking about:

The questions that keep showing up in my work, my writing, and the talks I give:

• How should agentic products be designed for people in the SMB space?
• How do AI products quietly fail users — and how can experience design make things work and feel better, more of the time?
• What's the role of craft and creativity when AI can apparently do anything? How do we center human creativity in an age of AI?
• How might language, product architecture, and smart defaults build more trust in AI — and in each other?

What I've been saying:

I gave a talk at INBOUND 2025 called "The Creative's Guide to AI: Thriving in the Age of Agents," where I shared the Sweet Spot approach to using AI — a hopefully helpful way of thinking about where human creativity and AI capability can constructively intersect. We'll get more out of AI if we use it to support and amplify what we love to do — and let AI work on the parts of the process we love or need to focus on a little bit less. The trick is to find your own sweet spot, invest more energy into getting really good at that thing, and using AI to support the work you do there.

I write and speak about making AI products more human-centered, about the role of craft and creativity in an age of rapid AI acceleration, and about how product teams can build trust through radically empathetic design.

Where I've been:

I spent formative years — almost 14 years — at HubSpot during the early Inbound Marketing era, when we were still figuring out how to make powerful business software accessible to small companies who'd never had tools like that before. That experience reinforced how I've always felt about tech: that the best products don't just work for power users and big companies, they work for everyone. Regular people who want to make a difference. That still drives me today.

I'm an alumna of Mount Holyoke College, where I learned to ask better questions and think in systems that will build a better world. I earned my MBA at Simmons University, where I focused on values-led leadership and mentoring in tech. I do strategic consulting work with startups and nonprofits, where the technology needs to serve people who have more interesting things to think about than learning new software. I love working with curious people who believe kindness is a competitive advantage, and doing the right thing is its own reward. If you love the Muppets deeply, it's a good sign we'll get along.

What I’m open to:

I'm interested in conversations with people building thoughtful AI products:

• Speaking engagements at conferences and private company events
• Advisory work with founders and product leaders working on AI-native products
• Collaborations at the intersection of product strategy, AI, and human-centered design

Not sure if there's a fit? Reach out anyway. I'm happy to explore.

Let's stay in touch →